The terms that govern your use of our website and your engagement of our cleaning services.
These Terms and Conditions ("Terms") govern your use of the website located at metrongrouppty.site ("Site") and your engagement of any services provided by Metron Group Pty Ltd (ABN 82 696 940 815 / ACN 696 940 815), trading as Metron Cleaning Services ("Metron Group", "we", "us", or "our").
By accessing our Site, engaging our cleaning services, or entering into a service agreement with us, you ("you" or "Client") agree to be bound by these Terms. If you do not agree, please do not use our Site or engage our services.
These Terms are governed by the laws of Western Australia and the Commonwealth of Australia, including but not limited to the Competition and Consumer Act 2010 (Cth) (incorporating the Australian Consumer Law), the Occupational Safety and Health Act 1984 (WA), and the Work Health and Safety Act 2020 (WA).
You may access and use the Site for lawful personal or business purposes in accordance with these Terms. You must not:
Metron Group provides commercial and industrial cleaning services (including office cleaning, industrial cleaning, end-of-lease cleaning, window cleaning, healthcare cleaning, and retail and hospitality cleaning) across Perth and Western Australia. Service availability, scheduling, and scope may vary according to facility requirements and operational capacity.
All services are performed in compliance with applicable Western Australian workplace health and safety legislation and relevant industry standards. Our staff are trained, insured, and police-cleared.
Nothing on this Site constitutes professional advice. Content is general in nature and should not be relied upon as specific guidance for your facility's requirements.
All cleaning engagements are subject to acceptance by Metron Group following a site inspection or discussion of your requirements. Pricing is confirmed via a written quote or service agreement.
We will use reasonable endeavours to deliver services within the agreed timeframes and to the agreed scope. You agree to provide safe, reasonable access to your facility for our staff and equipment, and to notify us of any hazards, security requirements, or access restrictions prior to service commencement.
You must notify us of any concerns about the quality of a clean within 24 hours of service delivery. Where a legitimate quality concern is raised, we will re-attend and rectify the issue at no additional cost.
All intellectual property rights in the content of the Site — including text, graphics, logos, and software — are owned by or licensed to Metron Group. Nothing in these Terms grants you any right to use our intellectual property other than as permitted herein.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (ACL) (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be lawfully excluded or limited.
Where our services are supplied to a consumer under the ACL, you may have consumer guarantees including that services are provided with due care and skill, are fit for purpose, and are supplied within a reasonable time.
To the extent permitted by law, our liability for a breach of a non-excludable consumer guarantee is limited (at our election) to:
Metron Group operates in compliance with the Work Health and Safety Act 2020 (WA) and associated regulations. Our staff are trained in safe work practices, chemical handling, and personal protective equipment use.
Clients agree to notify Metron Group of any known hazards, asbestos-containing materials, or unsafe conditions at their facility prior to service commencement. Failure to disclose known hazards may result in service suspension or additional charges for remediation.
Subject to clause 8 and to the fullest extent permitted by law:
You agree to indemnify, defend, and hold harmless Metron Group, its directors, officers, employees, and agents from any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from:
Each party agrees to keep confidential all non-public information received from the other party in connection with a service engagement, and to use such information only for the purposes of that engagement. This obligation survives termination for a period of 3 years and does not apply to information that is or becomes publicly known other than through breach of this clause.
Either party may terminate a cleaning service agreement by providing written notice as specified in the relevant agreement. Upon termination:
We reserve the right to suspend or terminate access to the Site at any time without notice.
In the event of a dispute, the parties agree to:
Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We may update these Terms at any time by publishing the revised version on our Site. The revised Terms will be effective from the date of publication. Continued use of the Site or engagement of our services after changes are published constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
Failure by Metron Group to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, together with any written service agreement and our Privacy Policy, constitute the entire agreement between you and Metron Group with respect to your use of the Site and engagement of our services, superseding all prior agreements, representations, and understandings.
These Terms are governed by and construed in accordance with the laws of Western Australia and the Commonwealth of Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Western Australia (and any relevant appellate courts) for the resolution of any disputes arising under or in connection with these Terms.
For any questions regarding these Terms, please contact: